American Samoa Government SealASG Customs

About the Pilot

This initiative has been launched to explore how customs services can be modernized to better reflect the needs of American Samoa. The goal is not simply to digitize forms or replicate the cost and complexity of systems designed for much larger jurisdictions, but to determine what kind of customs process is genuinely appropriate for a small island economy. Treasury and Customs take the view that added layers of classification complexity, intermediary processes, and structures common in larger systems do not automatically align with the realities of Pacific island developing states (SIDS) and territories. This initiative is intended to help identify a more practical, locally grounded approach that works better for the Territory’s trade community, individual users, and government. It also supports a longer-term goal of a more digitally connected American Samoa Government that strengthens coordination, improves planning, and enhances public service across the Territory.

Why this pilot exists

Treasury and Customs are using this initiative to better understand:

  • What importers in small island states and territories need from an online customs process
  • Which steps can be made clearer or easier.
  • How digital workflows can reflect local ASG government requirements.
  • How supporting documents can be submitted and managed more clearly.
  • How digital services can reflect the realities of island geography and supply chain constraints.
  • How public-facing services can improve clarity without adding unnecessary complexity.
  • How customs services can be improved without increasing costs or unnecessary burdens for importers.

What Treasury and Customs are evaluating

This initiative is helping Treasury and Customs evaluate:

Declaration Submission

Online customs declaration workflows designed to work clearly and practically for businesses, individual users, U.S. mail users, and others with different filing needs across the Territory.

Document Handling

Digital upload and management of invoices and supporting documents to support clearer filing, better review, and more organized recordkeeping throughout the customs process.

Workflow Validation

Testing whether digital workflows reflect actual government requirements while remaining practical and manageable for businesses, individuals, U.S. mail users, and other everyday filers.

Duty & Fee Support

Duty and fee calculations presented through a clearer and more consistent process that helps a wide range of importers and filers better understand costs and requirements.

Status Visibility

Clearer visibility into filing progress as declarations move through review, helping users better understand where a filing stands and when next-step action may be needed.

Agency Coordination

Coordination with relevant ASG departments when additional review, permits, or compliance checks are required, helping support a clearer and more connected review process.

Reporting & Planning

Future opportunities for better reporting, analysis, and operational planning through more structured customs information, trade data, and filing activity across the Territory.

Filing Experience

Evaluating what kind of online filing experience is most practical for businesses, individual users, U.S. mail users, and others with different needs and levels of filing experience.

Why public participation matters

The broader community plays an important role in helping government understand how digital customs services should evolve. Real participation helps identify what is clear, what is confusing, what saves time, and what should be improved.

A careful, phased approach

This initiative is intended to support learning, feedback, and service improvement. It is also aligned with the broader customs modernization principles reflected in the WCO SAFE Framework and the Revised Kyoto Convention (RKC).